Our return policy lasts 30 days from the date you receive the product ( IE sign over from your local postal service) . If 30 days have gone by since, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please do note that return postage fees will not be covered by us. We do recommend emailing our support team for full inquiry details.
For Order Return enquires, please email customerservices@TheAwesomeCo.com
Upon purchase of your order, you will have up to 12 hours to cancel your order. We will provide full refund if you cancel your order within 12 hours. However if 12 hours has passed since you made the order, you will have to wait for your parcel to arrive before you can return them to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your payment merchant .
Please note: All returns must be sent to our warehouse in South Africa.
The Address is as follows:
8 Marico road ,
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservices@TheAwesomeCo.com.
If you need more information that is not listed here you can contact us at customerservices@TheAwesomeCo.com :)